Vodafone India has rolled out device security solution with complimentary insurance for smartphones that assures a protection cover of up to Rs. 50,000 on handsets that are not more than six months old.
Called the Vodafone Red Shield, it offers protection from theft, damage and has anti-virus solutions installed. It is for subscribers who are part of the Vodafone Red Plan.
According to the telecom operator, the premium amount will be borne by Vodafone; the annual subscription fee of Rs 720 will be debited to the customer’s monthly bill through 12 equal installments. The subscriber can claim insurance twice a year.
Alok Verma, Business Head, Delhi-NCR, Vodafone India informed, customer research has revealed that most mobile phone buyers tend to either be unaware about handset insurance or don’t seem to have it as a priority/top of mind factor while purchasing a new smart phone.
The company said it has put in place claim process that can be initiated through a phone call, sms, email or logging on to the claim registration portal. There will be door pick-up and drop facilities to repair damaged devices, alternately customers can walk in to the nearest partner service centre, or can courier the device to Vodafone.
By Baishakhi Dutta
