Major companies Ola, Swiggy, Flipkart, etc. utilise Exotel’s omnichannel contact centre. This license further enables cloud-based customer engagement solutions for remote working.
Exotel is a full-stack customer engagement platform and business-focused virtual telecom operator which has now received the Unified Licence for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). With its cloud-based customer engagement solutions for remote working, this pan-India licence enables the company to serve businesses across India. The company will now extend its flexible, affordable, and fully compliant internet calling solutions to the entire country.
Ishwar Sridharan, Co-Founder and COO, Exotel said, “The grant of a pan-India VNO Access licence is a significant milestone for us. This licence will further cement Exotel as a one-stop-shop for all customer engagement solutions, with the added advantage of providing seamless connectivity to WFA agents and reducing costs for businesses. In addition, by establishing a 100% compliant cloud call centre, we hope to advance the government’s “Make in India” initiative through strengthening remote work and aiding job generation in tier-2 cities.”
Exotel has approximately 88,000 contact centre personnel, and 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone. Companies like Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, etc., utilise Exotel’s omnichannel contact centre, a suite of communication APIs and conversational AI platform over the cloud. They’re a $100 million Series D funded company with $50 million in ARR.
